Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL MARSO
What are the conditions for cancelling a reservation free of charge?
You may cancel your reservation at HOTEL MARSO without any charge up to two days prior to your arrival by 12:00 noon. After this time, the gift voucher will be processed and can no longer be reused.
What if I have additional questions?
Should you have any additional questions that are not addressed in this FAQ, feel free to reach out to us by phone at +33 3 87 15 15 40 or by email at [email protected]. We're here to help at HOTEL MARSO.
Are gift boxes sent immediately after purchase?
With a gift box purchased at HOTEL MARSO, you can choose immediate delivery in digital format, or opt for a gift pouch delivered to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for stays at HOTEL MARSO, with options like the Coup de Coeur Stay or the Thermal Well-Being Stay.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to send the gift box directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment, HOTEL MARSO.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when placing your order. The lucky recipient can then book their dates at the HOTEL MARSO establishment.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to the address of your choice. Take advantage of this opportunity to make your loved ones happy with HOTEL MARSO.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box for HOTEL MARSO, select the dedicated option during your online purchase. You can then share the group gift via email or a personalized link, allowing everyone to add their contribution. Enjoy this unique experience at our establishment HOTEL MARSO.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered by HOTEL MARSO. You can select the amount that fits your budget from the available options, such as the Séjour Coup de Coeur at 259 € or the Coffret Love at 193 €.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. This will allow you to manage your gift boxes for HOTEL MARSO.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to remove all selected items. Enjoy our range of gift boxes to offer exceptional experiences to your loved ones at HOTEL MARSO.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer varied experiences to your loved ones. All selected gift boxes will be included in a single order, for simplified delivery to HOTEL MARSO.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at HOTEL MARSO.
How do I purchase or give a gift box?
To purchase a gift voucher on our website, select your preferred option, add it to your cart, and proceed with the payment process. Upon completion, you'll receive a confirmation email and can choose to receive your gift voucher digitally by email, by post, or collect it directly from HOTEL MARSO in Amnéville.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our HOTEL MARSO gift boxes allow the recipient to choose the experience they like among our different offers, such as our Séjour Coup de Coeur or our Séjour Bien-Être Thermal, for a privileged moment in Amnéville.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the conditions set by HOTEL MARSO. You can book your dates with the hotel and enjoy your stay according to the availability and terms indicated at the time of your gift box purchase.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, HOTEL MARSO.
Is the gift box customer service reachable by phone?
The customer service of HOTEL MARSO is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at HOTEL MARSO.
Is there an online chat available for questions about gift boxes?
The online chat is available on our website to answer your questions about our gift boxes. The chat opening hours are indicated on the contact page of our establishment HOTEL MARSO.
Is there a dedicated customer service for gift boxes?
HOTEL MARSO offers a dedicated customer service to answer all your questions about your gift box. You can obtain detailed information about the services and booking terms directly via our website or by consulting the general terms and conditions of sale.
Is there a dedicated FAQ for gift boxes?
Did you receive a gift box for HOTEL MARSO? This FAQ will guide you on how to use it easily. You will find information about booking, validity, and included services to fully enjoy your wellness or discovery stay at our HOTEL MARSO establishment.
Is spa access included in my gift box?
Access to the spa is included in the HOTEL MARSO Thermal Well-Being Stay gift box in Amnéville.
Does the recipient of a gift box have access to the same services as other customers?
Yes, the recipient of a HOTEL MARSO gift box has access to the same services as other guests, such as spacious rooms, suites with private terraces, free Wi-Fi, and the Sofy's bar, subject to availability and the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You will find there stays in suites with private terraces, moments of relaxation at the Sofy's bar, and wellness experiences according to the chosen box. These services are valid at our establishment HOTEL MARSO.
Is parking included in my gift box?
Parking is not included in the HOTEL MARSO gift boxes. However, the establishment has a nearby parking lot to facilitate your stay.
Is breakfast included in my gift box?
Breakfast is not included in the HOTEL MARSO gift boxes. However, to fully enjoy your stay, you can savor a relaxing moment at the Bar Sofy's, which welcomes you in a cozy and warm atmosphere.
Is special attention given to the recipient of a gift box?
HOTEL MARSO pays special attention to gift box beneficiaries, with tailored services to make your stay exceptional. You will enjoy spacious and air-conditioned rooms, as well as private terraces with a view of the forest, for a privileged moment of relaxation in our HOTEL MARSO establishment.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink depends on the conditions of your gift box. HOTEL MARSO welcomes you in a warm and cozy atmosphere, with a bar at your disposal to enjoy a relaxing break.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort at the HOTEL MARSO spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple HOTEL MARSO gift boxes for your employees and customize them according to your needs, with options tailored to each recipient. HOTEL MARSO gift boxes offer unique experiences in an exceptional setting, ideal for rewarding your teams.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and delivered immediately, with secure payment directly to the HOTEL MARSO establishment.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the ordered volume at HOTEL MARSO.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options for unique experiences. Gift boxes for stays in spacious and air-conditioned suites with private terraces, or wellness stays for privileged relaxation, are available to offer your loved ones or colleagues exceptional moments at our establishment HOTEL MARSO.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update the details online. Simply provide your order number and the new email address. The terms and conditions of HOTEL MARSO apply.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your stay at HOTEL MARSO. You can also explore our website to learn more about our establishment HOTEL MARSO.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or send us a message via our online form. The lucky recipient can book their dates at the HOTEL MARSO establishment.
Is there a dress code for the gift box?
The dress code at HOTEL MARSO is smart casual. You can enjoy the cozy atmosphere of the Sofy's bar or relax in your air-conditioned rooms and suites, all featuring a private terrace. HOTEL MARSO welcomes you in a warm and comfortable atmosphere.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by the establishment. For a thermal wellness stay or any other experience, check the specific conditions at the time of booking at HOTEL MARSO.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the HOTEL MARSO establishment.
How can one access the hotel from the airport?
To access HOTEL MARSO from the airport, you can take a taxi or a private transportation service. The establishment is located in Amnéville-les-Thermes, approximately 30 minutes from Metz-Nancy-Lorraine Airport. HOTEL MARSO.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is available at our establishment, HOTEL MARSO, which features spacious rooms and suites equipped for optimal comfort.
Are pets allowed in the establishment?
HOTEL MARSO accepts pets, subject to the specific conditions of the establishment.
Where can I find the menus?
The menus are available directly on the HOTEL MARSO establishment's website. You can view them in detail on each gift box's page or on our official website to discover the options offered.
What are the hours of operation?
HOTEL MARSO welcomes you in a cozy and warm atmosphere at the Sofy's bar every day of the week. Specific hours are available on our website.
Is there parking available near the establishment?
HOTEL MARSO has a nearby parking lot to facilitate your stay.
What are the delivery methods for gift boxes/vouchers?
The HOTEL MARSO gift boxes can be sent by email or by mail to your home. You can choose the gift pouch version for a physical delivery or opt for an immediate digital send. The lucky recipient can then book their dates at the establishment.
Is postal delivery offered?
Yes, HOTEL MARSO offers mail delivery of its gift boxes, with an option for immediate delivery in digital format. You can choose and customize your gift box according to your preferences, with a gift pouch sent to your home.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays at HOTEL MARSO. These boxes include nights in our spacious rooms or suites, as well as wellness and discovery experiences. For additional items, it is necessary to consult the specific conditions of the HOTEL MARSO establishment.
Is the gift box available in physical format?
Yes, HOTEL MARSO gift boxes are available in physical format. You can also choose the immediate sending option in digital version for instant delivery.
Is the box presented in a neat packaging?
Yes, our HOTEL MARSO gift boxes are carefully wrapped to offer an elegant and neat presentation, with a gift pouch that can be sent directly to your home.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box with HOTEL MARSO. This format allows you to benefit from an immediate discount via email, for a last-minute offer or an instant surprise.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient when placing your order. The delivery of your gift box is immediate in digital version, and you can also opt for a gift pouch version delivered to your home. Take advantage of this option to offer an exceptional experience at our establishment HOTEL MARSO.
Do you deliver gift boxes internationally?
We deliver gift boxes internationally, with varying shipping costs and delivery times depending on the destination. The boxes can be customized and sent immediately in digital format or as a gift package to your home, at our establishment HOTEL MARSO.
What are the delivery times for gift boxes by mail?
HOTEL MARSO gift boxes are shipped within 48 hours by mail. You can also opt for an immediate digital version or choose a gift pouch delivered to your home. Delivery times depend on the chosen shipping method with HOTEL MARSO.
Is it possible to schedule a delivery date?
You can choose the sending date of your gift box during your order. The box is sent immediately in digital version, or as a gift pouch to your home. The lucky recipient can then book their dates at the HOTEL MARSO establishment.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. You can choose immediate digital delivery or a gift pouch version at your home, according to your preferences, at our establishment HOTEL MARSO.
How can I track my order?
You can track your order by logging into your account on our website. The recipient of your gift box can then book their dates directly with the HOTEL MARSO establishment.
Can I receive my gift box by email or mail?
Vous pouvez recevoir votre coffret cadeau par e-mail ou par courrier selon votre préférence. L'envoi est immédiat en version numérique, ou vous pouvez opter pour une pochette cadeau livrée à domicile. Toutes les options sont disponibles lors de la commande chez HOTEL MARSO.
What is the delivery time for my gift voucher if I choose postal delivery?
Le délai de livraison de votre bon cadeau par voie postale est de 2 à 3 jours ouvrés à partir de la date d'achat, pour une livraison en France métropolitaine. Vous pouvez également opter pour un envoi immédiat en version numérique. Le coffret cadeau est valable pour une réservation à l'hôtel Marso, 3 étoiles, situé à Amnéville-les-Thermes, composé de 46 chambres spacieuses et de 4 suites, toutes équipées du Wi-Fi gratuit et d'une terrasse privative.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the HOTEL MARSO establishment.
Can my gift box be extended if not used?
The extension of your HOTEL MARSO gift box depends on the establishment's conditions at the time of booking. You can enjoy your stay in one of our spacious suites or rooms, all equipped with a private terrace overlooking the forest.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy your stay in one of the 46 spacious rooms or 4 suites at HOTEL MARSO, all equipped with a private terrace and garden lounge. HOTEL MARSO.
Can I cancel my reservation made with a gift box?
L'annulation d'une réservation effectuée avec un coffret cadeau dépend des conditions précisées lors de l'achat. Pour un séjour à l'Hôtel Marso, ces conditions sont à vérifier au moment de la réservation, dans notre établissement HOTEL MARSO.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and booking conditions of the HOTEL MARSO establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your booking. You will enjoy your stay in one of our spacious and air-conditioned suites, all equipped with a private terrace overlooking the forest, at our establishment HOTEL MARSO.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. The exact terms are indicated at the time of booking, at our hotel HOTEL MARSO.
Can I convert my gift box into a gift card?
The HOTEL MARSO gift boxes cannot be converted into gift checks. You can use them to book a night in our suites or a wellness stay at our HOTEL MARSO establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for events like Valentine's Day, Christmas, or weddings. Check out our online selection to discover the available offers, such as the Coup de Coeur Stay or the Love Box, and delight your loved ones with a unique experience at HOTEL MARSO.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends. Our gift boxes, like the Coup de Coeur Stay or the Love Box, provide unique experiences for unforgettable moments. Take advantage of these opportunities at our establishment, HOTEL MARSO.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL MARSO are official and guaranteed without intermediaries. You thus benefit from the best rate directly from the establishment, with secure payment. The lucky recipient can book their dates at HOTEL MARSO to fully enjoy their experience.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the HOTEL MARSO establishment, such as stays in suites or moments of relaxation. Specific conditions are detailed at the time of booking.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability at the time of booking and the specific conditions of the establishment. The hotel-restaurant HOTEL MARSO offers spacious suites and a cozy bar for a comfortable stay.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at HOTEL MARSO.
Is online payment secure?
The online payment for your gift box is fully secured on our platform, with a direct payment to the establishment HOTEL MARSO.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our establishment HOTEL MARSO.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at HOTEL MARSO, with stays in spacious suites and moments of relaxation in an exceptional setting. Each box allows you to enjoy an overnight stay or a meal at our establishment HOTEL MARSO.
Is it possible to pay in installments?
The option to pay in installments is not available for the purchase of our gift boxes at HOTEL MARSO.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from secure payment directly with the HOTEL MARSO establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at HOTEL MARSO.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At HOTEL MARSO, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. Access to your purchases is facilitated for personalized tracking of your HOTEL MARSO gift boxes.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. This way, you benefit from a secure payment directly with our establishment, HOTEL MARSO.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL MARSO. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment, with the guarantee of getting the best rate at HOTEL MARSO.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HOTEL MARSO.
What payment methods are accepted for purchasing a gift box?
We accept payments made with CB, Visa, MasterCard, and American Express credit cards at HOTEL MARSO.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL MARSO establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a unique touch, at HOTEL MARSO.
Can we add options to your gift box offers?
The HOTEL MARSO gift boxes can be customized with additional options depending on availability. You can choose and customize your gift box with all your desires, directly from our official HOTEL MARSO store.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, HOTEL MARSO offers premium wrapping options when you place your order online.
Can a gift box be customized for a special occasion (birthday, wedding...)?
Gift vouchers can be personalized with a personal message. Additional options, such as a bottle of Crémant or Champagne in the room, are available for certain vouchers. These customizations are offered at HOTEL MARSO.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, in our establishment HOTEL MARSO.
If a paper gift box is lost, can you issue a new one?
In case of loss of your HOTEL MARSO paper gift box, a duplicate can be sent to you subject to availability. The HOTEL MARSO gift box allows its beneficiary to book their dates directly with the establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment HOTEL MARSO.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange your gift voucher for a gift card with flexible value, which can be used for all services and outlets at HOTEL MARSO. Please refer to our General Terms and Conditions of Sale for details.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to HOTEL MARSO gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of HOTEL MARSO.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box is necessary for a quick processing of your request according to the conditions of the establishment HOTEL MARSO.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the establishment. At HOTEL MARSO, these conditions are specified on the description page of each gift box.
What happens if the recipient couldn't use the gift box before its expiration date?
The HOTEL MARSO gift box must be used before its expiration date. It is important to check the establishment's conditions to know any possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the HOTEL MARSO establishment.
How can I redeem the cashback?
To use your gift box, book your dates directly with the HOTEL MARSO establishment. The fund is valid for one night in a suite or room, depending on the chosen box, and allows you to enjoy the cozy and warm atmosphere of the hotel.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at HOTEL MARSO depend on the establishment's conditions. The beneficiary can book their dates with the hotel and enjoy their stay according to availability, with a gift box pouch sent to their home or an immediate digital send.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from HOTEL MARSO are neither exchangeable nor refundable.
Are there any dates excluded for gift boxes?
It is possible that some dates may not be available for reservations made with a gift box. To fully enjoy your stay, check the available dates when booking at HOTEL MARSO.
Is booking with a gift box subject to availability?
The reservation with a gift box at HOTEL MARSO is subject to the availability of the establishment. To fully enjoy your stay, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password to fully enjoy your gift box at HOTEL MARSO.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box at HOTEL MARSO, you will need the number of your gift box. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. HOTEL MARSO*** has 46 spacious rooms and 4 suites, all equipped for a comfortable stay. You can enjoy your stay at our HOTEL MARSO establishment.
Can I use my gift box on holidays?
The use of your gift box at HOTEL MARSO is possible on public holidays, subject to availability. Our spacious rooms and air-conditioned suites welcome you for a relaxing stay, even during festive periods.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the HOTEL MARSO establishment.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the HOTEL MARSO establishment, which will welcome you for an exceptional experience.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL MARSO.
Can I make a reservation by email with my gift box?
You can make a reservation by email with your gift box by following the booking conditions of the HOTEL MARSO establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is valid to fully enjoy your stay at HOTEL MARSO.
Does my gift box cover the entire service?
Your HOTEL MARSO gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extra services or meals not included, are at your own expense. The rooms and suites at our establishment offer air-conditioned spaces with free Wi-Fi, and a private terrace overlooking the forest.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for one night in one of the suites at our establishment, HOTEL MARSO.
Can my gift box be used all at once?
Your HOTEL MARSO gift box can be used in one go. You can book your dates directly with the establishment to make the most of your stay or wellness experience. HOTEL MARSO welcomes you in a spacious and comfortable setting, with air-conditioned rooms and suites, free Wi-Fi, and a private terrace overlooking the forest.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for one night in one of the suites at HOTEL MARSO, located in Amnéville-les-Thermes. The boxes allow you to enjoy a unique experience in our establishment HOTEL MARSO.
Is my gift box valid in only one establishment?
Your gift box is valid for one night at our establishment, HOTEL MARSO in Amnéville-les-Thermes. You can enjoy our spacious suites and our bar, the Sofy's, for a relaxing moment.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. The suites at HOTEL MARSO offer a space of over 40m² with a private terrace overlooking the forest, for an even more exceptional stay.
Can someone else use my gift box?
The gift box you received is personal and reserved for your personal use. You can enjoy your stay in one of the suites or rooms at the HOTEL MARSO, all equipped with private terraces overlooking the forest. The gift box is valid at our establishment HOTEL MARSO.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the establishment's conditions. The details are specified on your gift box for a stay at HOTEL MARSO.
Is an ID required upon arrival when using a gift box?
A piece of identification may be requested upon your arrival at HOTEL MARSO. All rooms and suites are air-conditioned and equipped with free Wi-Fi, featuring a private terrace overlooking the forest. Enjoy your stay at our establishment HOTEL MARSO.
Do you accept pets?
HOTEL MARSO accepts pets in its rooms and suites, under certain conditions. All rooms and suites are equipped to ensure the comfort of your four-legged companions.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and choose your stay dates from the available dates at HOTEL MARSO. The recipient can book their dates directly with the establishment HOTEL MARSO.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy the unique experience offered by HOTEL MARSO.
Is my gift card divisible? Can I use it multiple times?
Using your gift box in several installments is possible depending on the availability of the establishment. You can enjoy your stay on several occasions at our hotel HOTEL MARSO.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL MARSO are set at 15:00 for check-in and 11:00 for check-out. These hours allow you to fully enjoy your stay in our spacious rooms or suites with private terraces.
What services are included in a gift certificate?
The services included in your gift box depend on the chosen offer, such as an overnight stay in a suite or a wellness stay. You can enjoy spacious and air-conditioned rooms, with a private terrace and free Wi-Fi, at our establishment HOTEL MARSO.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL MARSO allows you to choose from predefined experiences such as suite stays or relaxation moments, while a voucher with a free amount offers the flexibility to pay for a service according to the amount of your choice.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to know the reservation and validity terms, directly from our establishment HOTEL MARSO.
How do I use a gift box during booking?
To book your stay using a gift voucher, follow the instructions provided with it. For assistance or to arrange your dates, contact HOTEL MARSO directly by phone at +33 3 87 15 15 40 or by email at [email protected].
Can the gift box be transferred to a third party?
The HOTEL MARSO gift box can be given to a third party. Simply enter the recipient's name during the order process or modify this information later via your account, at no additional cost.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a HOTEL MARSO gift box depends on the establishment's conditions at the time of booking.
What should I do if I lose or do not receive the gift box?
If you do not receive your gift voucher or if you lose it, please contact us at +33 3 87 15 15 40 or email [email protected] for assistance. We will be glad to help you resolve the issue at HOTEL MARSO.
What is the validity period of a gift box?
To check the value and expiry date of your HOTEL MARSO gift voucher, please visit our e-gift card page.
Are children allowed?
HOTEL MARSO welcomes children in its spacious rooms and suites, all equipped for a comfortable stay. Families can enjoy the private terrace with garden furniture, offering a view of the forest. The HOTEL MARSO is located in Amnéville les Thermes.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the HOTEL MARSO establishment.
Is the spa access private?
Access to the spa is not private. The Thermal Well-Being Stay gift box in Amnéville allows you to enjoy a privileged moment of relaxation at our establishment, HOTEL MARSO.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, romantic nights, or discovery getaways, with options like the Thermal Wellness Stay or the Love Box, tailored to different desires. The gift boxes allow you to enjoy HOTEL MARSO, with its spacious rooms and suites equipped with private terraces. These unique experiences are available at our establishment HOTEL MARSO.