Frequently asked questions
Select the gift voucher of your choice, add it to your basket and follow the payment process. Once payment has been completed, you will receive a confirmation email and can choose to receive your gift voucher digitally by email, by post, or collect it directly from Hôtel Marso in Amnéville.
The gift voucher is valid for 2 years from the date of purchase. Please check the specific validity period indicated on the gift voucher page.
You can book your stay by following the instructions provided with your gift voucher. To arrange the date of your stay, please contact Hôtel Marso directly by phone at +33 3 87 15 15 40 or by email at [email protected].
Yes, some personalisation options are available. You can add a personal message and choose additional options for certain gift vouchers, such as a bottle of Crémant or a bottle of Champagne to be placed in the room when ordering.
You have the option of converting the value of your gift voucher into a gift card. This allows you to transform your fixed-package gift voucher into a flexible-value gift card that can be used for all of our services and outlets, in accordance with our General Terms and Conditions of Sale.
You can make payments on our website using the following credit cards: CB, Visa, MasterCard and American Express.
Please contact us directly by phone at +33 3 87 15 15 40 or by email at [email protected], and we will be happy to help you resolve the issue.
You can check the value of your e-gift card here.
You can cancel your reservation free of charge up to two days before arrival at 12:00 noon. After this deadline, the gift voucher will be charged and can no longer be reused.
If you have any questions that are not answered in this FAQ, please do not hesitate to contact us by phone at +33 3 87 15 15 40 or by email at [email protected].